The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

When do I get paid?

With online bookings, we provide payment protection by taking all payments securely online and transferring the money to your chosen account after the guest has checked in.

How payments work

Money is transferred approximately 24 hours after the check-in stated on the booking confirmation. This only happens on working days.

If you’d chosen for the money to go to a:


  • Bank account, transfers normally take 3-5 working days

  • PayPal account, transfers normally happen the same day

Very occasionally, we may experience delays from banks or PayPal. If you haven’t received your money, please allow a further 24 hours before contacting us.

Keeping track of your payments

You can check the status of all your payments, for confirmed bookings, on the Track payments page in your account.

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