How do I manage my SMS alerts?

By signing up for free SMS alerts (text messages) you'll hear about new inquiries and booking requests instantly.

 

It’s quick and easy to sign up for SMS alerts. Here’s how:

  • Go to Contact Settings.

  • Make sure your mobile number is added and verified (including the country code).

  • Enter the verification code you receive. If you can’t receive the verification code via text message, you can request an automated phone call instead.

  • ​Expand the section Notification settings, select Text messages ON (if it's not already selected).


Please note: to receive SMS alerts, your cell phone needs to be switched on and you’ll need to be in an area with signal.

 

Have a smartphone?

Download our mobile app to receive instant alerts on your iPhone or Android device. The app is optimized to help you manage inquiries and bookings easily when you’re on-the-go.

 

Why am I not receiving SMS alerts?

There are a number of reasons why our SMS alerts are not reaching your phone:

  • The number we hold for you is wrong or incorrectly formatted

  • The number listed in your account is a landline number, not a mobile phone number

  • Your phone is switched off or is out of signal (this doesn't prevent us from sending alerts, only prevents you from receiving them immediately)

  • You’ve previously opted out of SMS notifications by texting STOP, you’ll need to send another text message with the word START to the number shown in your Notification Settings and switch notifications to ON

 

To check or amend the number we have for you, please go to Contact settings in your account.

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