The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

What does ‘response time’ mean?

Your response time is a score that takes into account how long you took to respond to your last 20 booking requests or inquiries. You’ll see your average response time when viewing an inquiry in your TripAdvisor Inbox.

It’s important to keep this figure low because owners who respond within six hours are twice as likely to secure a booking.


Easy ways to lower your response time

Download our mobile app to respond to guests, wherever you are. The app is available for Apple
and Android devices.


Sign up to free text updates in Contact settings, so you’re instantly notified of new requests.



 
Was this article helpful?Yes  No  

Suggested articles