How can we help you?
The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

What is the guest booking fee? (for owners)

TripAdvisor Rentals charges guests a booking fee when booking through our platform. This helps meet some of the costs of running our websites, including:

  • making sure transactions are secure
  • developing the websites and improving user experience
  • providing owners and travelers with 24-hour customer support
 
How is the booking fee calculated?
The booking fee is a percentage of the total rental cost. The fee is variable and ranges from 8% to 16% for the majority of bookings, but can be slightly lower in some cases.

Note: Refundable damage deposits and taxes are not included when calculating the booking fee.
 

Is the booking fee refundable?
  • If the traveler cancels their booking, your chosen cancellation policy will apply and the booking fee is not refundable.
    Note:if the traveler cancels within the 24-hour cooling off period, they will receive a full refund including the booking fee.
  • If you cancel the booking, the traveler receives a full refund, including the booking fee.
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