The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

How do I respond to a review?

You should respond to all reviews, whether you’d like to address review comments, or simply thank the guest for their feedback. It shows travelers that you’re active, honest, and willing to accept feedback.

To respond to a review, sign in to your account and go to Reviews.

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