The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

About the coronavirus outbreak (COVID-19) - for Owners

The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. 
 

Changing booking dates

In the first instance, we always recommend both parties to consider rescheduling bookings to a future date. You can edit bookings through your account where you can select new dates as far in advance as needed. To make this easier for you, we’ve set your advance availability to ‘All future dates’, which means that there are no restrictions to how far in the future you decide to move the booking. 

Extending balance due dates

To give travellers additional time and peace of mind, we’ve extended most balance due dates, where the balance was due before 31 August, to 15 days before the booking is due to start.



Bookings starting before 31 July 2020

We’re allowing travellers to cancel their bookings and receive full refunds, for bookings starting on or before 31 July 2020 (you will not be charged a cancellation fee). 

If one of your guest’s bookings needs to be cancelled and falls under this category, please direct them to their Manage my Booking page or if they booked through Tripadvisor, their inbox, where they can cancel their booking securely on our platform. A full refund to the traveller will be processed automatically and no funds will be disbursed to you.

 

Bookings starting on or after 1 August 2020

If you have to cancel a booking that is due to start before 31 August 2020, due to COVID-19 travel restrictions, you will not be charged a cancellation fee.

If the traveller wants to cancel 

For bookings on or after 1 August 2020, at this moment in time, your cancellation policy will apply as we continue monitoring travel and government advisories. However, you can refund your guest through your owner centre any time before the booking start date. 

 

General information

For more information on whether your rental location is impacted, please check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities. 

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