What are common technical issues and how can I fix them?

If you’re having issues such as  your rates not displaying, your photos not uploading, buttons not clicking, or the cursor is flickering - it could be down to one of the following common issues.


Browser issues

We recommend using the latest versions of Google Chrome, Mozilla Firefox and Internet Explorer. Please note, we do not recommend using Safari, AOL, or Internet Explorer version 9.0 or lower.


Cache/cookies/browsing history

Clear your internet browser's History/ Cache/ Cookies. For browser specific instructions on how to do this go to:


Adobe Flash player and Java


Our websites, like many, run on both Adobe Flash Player and Java. Make sure your Adobe Flash Player and Java software are updated.

Was this article helpful?Yes  No