The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

How do I edit the balance due date? (for owners)


If you offer online booking through our website

For existing bookings: if a guest has already booked and wants to change the date their balance is due, you’ll need to contact us for assistance.

For new bookings: you can change when the balance is due (i.e. how many days before check-in). We require the balance to be paid in full at least 15 days before the check-in date.

To edit the balance due date for new bookings:

  • If you list multiple properties, choose which one you want to edit from the drop-down menu

  • Scroll to Guest payment options

  • In the box provided, note when the balance is due. For example, if you want the balance to be paid 30 days before check-in, enter “30”.

If you don’t offer online booking

You manage payments yourself, so you’ll need to contact the guest directly.

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