How can we help you?
The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

How do I report spam or inappropriate messages from a traveler?

If you receive a message that doesn’t look like a genuine inquiry, we encourage you to report it. Your feedback helps us to improve the site and keep users safe.  
 
Each message you receive in your Inbox has a flag icon in the top right-hand corner. Click the icon to report a message if:

  • It’s spam or looks like a scam

  • It’s asking you to communicate or pay outside the site

  • It’s offensive or inappropriate

  • You think it seems suspicious for another reason

 
We’ll review the message right away and take appropriate action.
 
Learn more about fake inquiries, including signs to watch for and what to do if you receive one: - How do I spot fraudulent booking enquiries?  

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