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How do I get a Certificate of Excellence award?

Important update:
As the novel coronavirus/COVID-19 continues to impact the travel industry and forces countries into lockdown, we’re unfortunately unable to support the Certificate of Excellence qualification period for 2020. We will do our best to get the process up and running again and to keep you updated on this page as and when we have further news.  

The Certificate of Excellence is awarded to rentals with not only with the best reviews, but with the best owners, too! Interested in winning? 


What are the criteria for winning a Certificate of Excellence?

TripAdvisor uses special criteria for determining who wins. Here are the full details of how to qualify:

  • Response rate: needs to be 95% or higher

  • Acceptance rate: needs to be 90% or higher

  • Completed stays: you should have at least 3 completed stays (in your lifetime on the site, not just the last 12 months)

  • Bookings: during the qualification period you need to have had 3 or more bookings (this number is calculated across all listings on your account)

  • Cancellations by owner: 0 across all listings during the qualification period
  • Review score (during qualifying period): a total of at least 3 reviews on your listing with an average score of 4 or above

The award is for free listings with enabled booking requests. See Terms and Conditions for more details.


4 steps to winning a Certificate of Excellence award:

  1. Ask guests past and present to review your rental
  2. Respond to enquiries and booking requests quickly

  3. Accept as many booking requests as you can

  4. Avoid cancelling any bookings


Find out if you qualify


What benefits do Certificate of Excellence properties receive?


As a Certificate of Excellence winner, you’ll get:

  • A Certificate of Excellence badge on your winning listing(s) 
  • A promotional kit to help you publicise your achievement

  • A Certificate of Excellence widget to display your certificate on your own website

  • Access to a Certificate of Excellence merchandise store where you can purchase special items

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