How do reviews work?

Who can leave a review?

Anyone who has stayed at your rental in the last two years can leave a review. 

You can also request a review from any previous guest, even if they didn’t book through a TripAdvisor site.
 

Remember: just three or four reviews can double traveler interest in your listing!

How do guests leave a review?

If your guest booked through us and hasn’t stayed yet:

• We'll remind your guest to leave a review both during their stay and when they leave. 

• The guest's review will appear on all TripAdvisor sites that feature your listing.

• You can post a response to the review for other travelers to see. Simply go to Reviews and select Respond.

If your guest booked another way, or stayed previously:

• You can request a review directly from any guest. Simply go to Reviews, select Collect Reviews and enter the guest's email address under Request Review.

• Guests from a group will be asked to add the name of the guest who signed the lease agreement so you know which party they belonged to.

• The guest's review will appear on all TripAdvisor sites that feature your listing.

• You can post a response to the review for other travelers to see. Simply go to Reviews and select Respond.

​All owner reviews of guests and subsequent responses must comply with our guidelines and be written about genuine guests.