How do reviews work?

Who can leave a review?

 

Anyone who has stayed at your rental in the last two years can leave a review. If a guest booked through TripAdvisor Rentals, you'll get the chance to review them too.

You can also request a review from any previous guest, even if they didn’t book through a TripAdvisor site, but note that you won’t be able to review them.
 

Remember: just three or four reviews can double traveler interest in your listing!

 

How do guests leave a review?

 

If your guest booked through us and hasn’t stayed yet:

  • We'll remind your guest to leave a review both during their stay and when they leave. Once they check out, we'll send you an e-mail so you can review them too. You will then have 14 days to leave your review.

  • Once both reviews are ready, we'll send you an email so you can see what each other wrote. If only one of you writes a review, it will be automatically shared 14 days after checkout.

  • The guest's review will appear on all TripAdvisor sites that feature your listing.

  • You can post a response to the review for other travelers to see. Simply go to Reviews and select Respond.

 

If your guest booked another way, or stayed previously:

  • You can request a review directly from any guest. Simply go to Reviews, select Collect Reviews and enter the guest's email address under Request Review.

  • Guests from a group will be asked to add the name of the guest who signed the lease agreement so you know which party they belonged to.

  • The guest's review will appear on all TripAdvisor sites that feature your listing.

  • You can post a response to the review for other travelers to see. Simply go to Reviews and select Respond.



All owner reviews of guests and subsequent responses must comply with our guidelines and be written about genuine guests.

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