Why have my guest payment options changed?
During peak season, we’ve tested the impact of a lower booking deposit across thousands of listings. This test has proven to be very successful and we’re pleased to share the results. We’ve seen:
A significant increase in enquiries and bookings
An overall increase in revenue per listing
We’d like all owners and property managers to benefit from these findings, as to maximise your booking and income potential!
How does this benefit me?
Allowing travellers to pay only a small deposit, rather than the total cost upfront, has shown incredible results and a booking increase of almost 30%.
As a result, we’ve updated most listings on our platform so that guests only pay a lower deposit of 20% at the point of booking and then the remaining balance 40 days before check-in.
What about my other settings?
Rest assured, this does not affect when or how you receive your payments or your cancellation policy. If travellers cancel before paying their balance, you’ll still receive their booking deposit (less the guest booking fee and your commission) as normal.
If your rental is in a location where we’re collecting occupancy tax on your behalf, your settings remain unaffected.