The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

What are the cancellation policies and how can I change mine?

Cancellation policies determine the guest’s refund in the rare event that they cancel a booking.

They range from relaxed to super strict policies, although we never refer to them as such with guests.

Go to
Booking policies and Guest cancellation policy to see the policies available.


How do I change my cancellation policy?

Go to Booking policies, scroll to Guest cancellation policy and choose the one that works best for you.

When you select a policy, you’ll see the full details of how it works.

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