I’m having problems with my verification code. How do I access my account?What should I do if the verification code I’ve received doesn’t work?
- The verification code is only valid for 30 minutes.
- If you receive more than one code, please try entering the last code you received.
What should I do if I get locked out of my account?
If you insert the verification code incorrectly five times, your account will be locked. Please follow the instructions on the screen and contact us to get your account unlocked.
What should I do if I haven’t received the verification code?
- You can try receiving the code via automated phone call instead. Note: we’ll only contact you on phone numbers registered to your account.
- If you have opted out from receiving SMS alerts by sending STOP, you might not be able to receive the verification code. To enable the service again, send START to the phone number you were previously messaged on.
What if I don’t have access to my registered phone right now?
We can only send the verification code to a phone number currently registered to your account. If you don’t currently have access to your registered phone, you can cancel the verification process until you can receive the verification code.