• What is a tourist licence/state tax ID and how do I add it to my listing?
• What do I need to know about vacation rental regulations?
• What happens if I need to cancel a booking?
• What is TripAdvisor Payment Protection? (for owners)
• How do I change my contact settings?
• How do I pay the renewal for my subscription?
• How do I get a copy of my certificate of excellence ?
• What are the different availability settings on my calendar page?
• How are the prices on my listing calculated?
• Certificate of Excellence – Why has my Certificate of Excellence not arrived as expected?
• How do I manage my bookings and enquiries?
• How do I add a TripAdvisor badge or widget to my website?
• How do I contact TripAdvisor Rentals?
• Can I use a channel manager to manage my bookings?
• What is Instant book and how does it work?
• Why have my guest payment options changed?
• How do reviews work?
• How long does it take for a guest’s review to appear?
• What US IRS Tax information should I know? (1099 tax form queries)
• How do I add, reorder or remove my photos?
• What happens if a guest doesn't pay their balance by the due date?
• Can I charge any extra fees?
• How do bank holidays affect my payouts?
• What settings can I change for my bookings and quotes?
• Why have my messages to a guest been blocked?
• How do I send a quote?
• How do I edit the number of bedrooms on my listing?
• Why is there a credit on my account?
• How do I spot fraudulent booking enquiries?
• How do I manage my SMS alerts?
• How do I change my bank or PayPal account details?
• How do I add or edit my place on the map?
• How do I add or edit my location?
• Where can I see my listing's statistics?
• What is TripAdvisor’s online booking system?
• How do I add/update my prices?
• How do I see my listing on TripAdvisor's network of sites?
• How do I update my calendar?
• Why haven’t I received a guest’s payment?
• How do I take my listing offline?
• What is my acceptance rate and why is it important?
• How do I get my listing back online?
• How do I change my message in a quote?
• What is the TripAdvisor Certificate of Excellence award?
• How do I get a Certificate of Excellence award?
• What is the Welcome pack?
• My guest wants a VAT invoice for their booking – where can I get this?
• What is phishing and how can I avoid it?
• Why am I not receiving the SMS alerts?
• Why is my calendar not syncing/updating?
• How can I fix issues with the Owner App?
• How do I edit a quote?
• Do I need to pay tax or VAT?
• How do I refund my guest?
• Why can’t I find my listing in the search results?
• When will changes to my listing appear throughout the TripAdvisor network of sites?
• When do I get paid?
• How do I report or remove a review?
• How do I edit the balance due date? (for owners)
• How do damage deposits work? (for owners)
• How do I change my password?
• What are the cancellation policies?
• How do rental agreements work?
• Where can I find my rental agreement? (for owners)
• Should I receive payments to my bank or PayPal account?
• What do I need to know about home/property insurance?
• Helpful Tips and Tools for Property Managers
• How do I get the verification code/email to change my contact settings?
• How do I report spam or inappropriate messages from a traveler?
• What are the changes to data protection law and how do they affect me?
• Why do I need to submit my taxpayer information?
• Owner sign-up guide - how do I get my listing live?
• What are TripAdvisor’s owner guidelines?
• How can I close my account?
• How do travellers book my rental?
• How can I track my booking payouts?
• What should I do if a guest brings additional people?
• How do I submit a damage deposit claim?
• Advice for owners affected by major incidents
• Why are some rentals being featured in TripAdvisor hotel searches?
• Why can't guests pay/contact me directly?
• PRESS RESOURCES FOR CERTIFICATE OF EXCELLENCE HOLDERS
• How do I connect calendars from other sites? (for owners)
• What is a quote?
• How do private rooms work?
• What are common technical issues and how can I fix them?
• How do I create a listing with TripAdvisor?
• How can I report that a guest threatened me with a bad review?
• How do I set prices for large groups?
• What is my Response rate and why is it important?
• How do I download the owner app?
• What is the guest booking fee? (for owners)
• Why can’t I edit a booking?
• How do I edit a booking?
• How do I complete the verification process to access my account?
• Why am I not receiving enquiries?
• How do I log in to my account?
• What are the differences between HouseTrip and TripAdvisor Rentals?
• How do I manage my invoices?
• Our guidelines for owner/manager reviews
• What if the guest and I can’t reach an agreement on a damage deposit claim?
• Why has the lead photo on my property changed?
• TripAdvisor Rentals - Certificate of Excellence Terms and Conditions
• What are base and seasonal prices?
• I’m having problems with my verification code. How do I access my account?
• How do I cancel a quote?
• How can I improve my position in the search results?
• What fees do I pay? (for owners)
• Why is it important to pin my property on the map?
• What is a delayed transaction?
• How are stays of less or more than a week calculated?
• How do I change the currency used in my quotes?
• What does ‘response time’ mean?
• Why is it important to respond within 24 hours?
• How do I respond to a review?
• How do I add reviews from previous guests?
• Why is my listing in a different location on TripAdvisor?
• Which currencies can I receive guest payments in?
• What happens if a guest claims using Payment Protection?
• How can I improve my listing?
• How do I respond to guests?
• Why are emails from my personal account not sent to the traveller?
• What is the cooling-off period for travelers?
• How do I send attachments to guests?
• Why is the currency on my listing different to my rates?
• How can I get in touch with my guests?