How can we help you?
The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

Why can’t I edit a booking?

There are a few instances when no changes can be made to a confirmed booking. In these cases, you should discuss the change directly with your guest.  

You’ll be unable to edit a booking if:

  • You’ve already edited the booking once before – our platform allows for only one change per booking.

  • The booking includes an occupancy tax, or there is an occupancy tax set up in your account.

  • The stay has already started.

  • You haven’t accepted the latest Terms and Conditions. Simply log in to your account and you’ll be presented with the Terms of use update.

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