The COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. We're currently offering travellers and owners more flexibility in these unprecedented times, to see what applies to your guests and what options you have as an owner, please visit: About the coronavirus outbreak (COVID-19) - for owners

How do damage deposits work? (for owners)

Please note, that this is in place to cover physical damage to your property (such as broken items) and should not be used for indirect costs you are able to itemize in your account (for example: cleaning costs, utility bills or additional guest fees)

How damage deposits work:

  • You decide on the size of the damage deposit. Make any changes here.

  • We save the guest’s payment details at the time of booking for the event of a successful claim

  • You’ll be reminded by email when the guest checks out. From this date, you’ll have seven days to report any damage.

  • If you have no damages to report no further action is required and the guest won’t be charged. If you need to raise a claim, find out more here.

  • We’ll email you to let you know when the damage deposit has been processed.



Booked directly with you
 
If guests didn’t pay via our online booking service, they will have paid the damage deposit directly to you, so you’ll need to refund them directly.

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