How do I manage booking requests and inquiries?

Travelers can contact you in two ways - by submitting a booking request or sending you an inquiry.


What is a booking request?

A booking request is a quick and easy way for new guests to provisionally book your property online. 
If you’re using our online booking system, travelers will be able to make a provisional payment using the ‘Book Now’’ section on your listing. When they do, you’ll receive an email and text alert giving you 24 hours to accept the request before it expires.


How do I accept a booking request?

Carefully review the details of the booking request to ensure that the requested dates are available and the pricing is correct. You can then accept, reply or decline the request by selecting the relevant option. By accepting a booking request, the dates become unavailable on your calendar and the guest will be notified that their holiday request has been approved!  This will not only improve your response rate, but also contribute to your visibility in our search results.
The traveler’s payment is only processed when you Accept and will be transferred to you approximately 24 hours after the guests’ arrival at your property. You can find out more about the payout process here.

What if I have a question before I can accept?

If you wish to mention or discuss some additional details prior to accepting the request, select Reply and send the traveler a follow up message. 
Please note, that the expiry time of a booking request still remains 24 hours.


What happens if I reject a booking request? 

A booking request is generated by a guest who wants to book your property and have already authorized payment for their stay - a guaranteed booking! 
Having a booking request rejected even though the property was showing as available, is a very negative and disappointing experience for travelers.

Please note:  rejecting a booking request will affect your acceptance rate and can also impact your overall position within our search results. In order to ensure that doesn’t happen, keep your pricing and calendar accurate and up to date.

Click here for further information on how you can update your calendar.


What if I don't respond to a booking request?

If you do not accept or decline a booking request within 24 hours, the request will automatically expire. The traveller will be notified that their request has not been responded to.

If a booking request expires, the system will automatically assume that the dates are no longer available and place a manual block in your calendar for those dates. To unblock them, go to your
calendar, select the dates, click on available and then save.


What is an Inquiry?

An inquiry is a message of interest sent by a traveler through your listing. It indicates the period they are looking to book and the number of people traveling. 
You’ll receive a text alert and an email notification every time a traveler sends an interest . You then have the option to either reply to the guests’ inquiry or send  a quote from your Inbox

You will find more information on creating, editing and sending a quote here

Once the traveler has paid, your calendar will show the dates as unavailable. The booking payment will be transferred to you approximately 24 hours after the guests arrive at your property.

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