About the coronavirus outbreak (COVID-19) - for OwnersThe COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation. For more information on whether your rental location is impacted, please check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities.
If you have to cancel a booking, that is due to start between now and 31 May 2020, due to the impact of COVID-19, you will not be charged a cancellation fee.
Encourage your guest to move their dates, you can edit bookings through your account.
If your guests' balance is due, we can move the due date whilst we continue monitoring the developments and impact of the virus.
If the traveller needs to cancel, direct them to their Manage my Booking page, or if they booked through Tripadvisor, their inbox. When the traveller cancels, they’ll be refunded in full, meaning that no funds will be disbursed to you.
For bookings on or after 1 June 2020, at this moment in time, your cancellation policy will apply as we continue monitoring travel and government advisories.