About the coronavirus outbreak (COVID-19) - for OwnersThe COVID-19 situation is changing rapidly and that can make this a confusing time to travel and rent out accommodation.
Changing booking dates
In the first instance, we always recommend both parties to consider rescheduling bookings to a future date. You can edit bookings through your account where you can select new dates as far in advance as needed. To make this easier for you, we’ve set your advance availability to ‘All future dates’, which means that there are no restrictions to how far in the future you decide to move the booking.
Extending balance due dates
To give travellers additional time and peace of mind, we’ve extended most balance due dates, where the balance was due before 31 August, to 15 days before the booking is due to start.
Bookings starting before 31 July 2020
We’re allowing travellers to cancel their bookings and receive full refunds, for bookings starting on or before 31 July 2020 (you will not be charged a cancellation fee).
If one of your guest’s bookings needs to be cancelled and falls under this category, please direct them to their Manage my Booking page or if they booked through Tripadvisor, their inbox, where they can cancel their booking securely on our platform. A full refund to the traveller will be processed automatically and no funds will be disbursed to you.
Bookings starting on or after 1 August 2020
If you have to cancel a booking that is due to start before 31 August 2020, due to COVID-19 travel restrictions, you will not be charged a cancellation fee.
If the traveller wants to cancel
If they’ve booked on or before 31 March 2020 and the booking starts on or before 31 August 2020, travellers can cancel their bookings themselves through their Manage my Booking page or if they booked through Tripadvisor, their inbox, and receive full refunds.
If they’ve booked after 1st April 2020, or the booking starts on or after 1 September 2020, your cancellation policy automatically applies. However, if you wish to offer an exception to your policy you can refund your guest through your owner centre any time before the booking start date.
For more information on whether your rental location is impacted, please check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities.